Question: Kindly send the program file as early as possible for the canon image class M F 3010 Windows 7 – 32bit. I am not able to scan the document through my canon image class MF 3010. Please Help me, Sir.

 

Answer: We have fixed this MF3010 scanning issue with the help of a customer. We are sharing all the conversions that happened with the customer below. You may go to the solved answer directly that worked on his case.

Technician’s follow up 1: Here is the printer driver download link as you requested: http://gdlp01.c-wss.com/gds/0/0100003670/04/MF3010MFDriversV2095W32ukEN.exe

Customer’s Reply: THANK YOU, SIR, FOR SENDING THE LINK TO DOWNLOAD AND INSTALL THE PRINTER DRIVE. SIR AND ALSO HELP ME TO SCAN THE DOCUMENTS I COULD NOT FIND THE SCANNER OR SHORT CUT TO THE SCANNER.

Technician’s follow up 2: You’re most welcome!!

There are three following methods to scan the documents.

Method1: Scan using canon scan gear utilityDownload the canon scan gear utility and install it. It will be installed on your computer. You can use this tool to scan documents.
    • Download canon scan utility for 32bit computers
    • Download canon scan utility for 64bit computers
Method2: Scan using windows default scan utilityGo to control panel and then go to “Devices & printers.” Now right click on your computer and click on “start scan.”

Method3: Scan using third-party scanning utilitiesDownload one of following 3rd party scanning tool an install it and use it for the scan.

Follow up 2.2: I found one more canon official toolbox utility for this particular printer which helps you to scan documents, please try this as well. Click here to download: http://gdlp01.c-wss.com/gds/9/0200001559/07/ToolBox_4911mf18_Win_EN.exe

Customer’s Reply: SOMEHOW I HAVE INSTALLED THE PROGRAM BUT THE MESSAGE I GET WHEN I CLICK IS THAT AN UNSUPPORTED SCANNER. SIR HELP ME. I AM USING WINDOWS 7 32BIT.

Technician’s follow up 3: Which software have tried from them? Which gives you this message? Have you tried method2 (the basic one)?

Customer’s Reply: SIR I AM NOT ABLE TO SCAN THE DOCUMENT THROUGH MY IMAGE CLASS MF 3010. PLEASE HELP ME, SIR.

Technician’s follow up 4: Have you tried the last given scan utilities? If you did try, so please try them once. If it doesn’t work, then please explain the complete problem in detail OR communicate with us quickly so that we can give you a solution.

Customer’s Reply: The message I received was pertaining to the driver.

Technician’s follow up 5: 1) Do you use any 3rd party scan utility or Canon’s official utility? 2) Please provide the screenshot of the error message.

Customer’s Reply: This is the message I received. “You need a WIA driver to use this device. Please install it from the installation CD or manufacturer’s website and try again.

Technician’s follow up 6: (Final Answer): Yes, it is the scanner driver issue on your computer. We suggest you, kindly uninstall the canon mf3010 printer & scanner both drivers completely from your computer and then reinstall it again using its latest version from Canon’s official download link.

Customer’s Reply: Thanks a lot. Now everything is ok. I am in a position to both copy and scan. Thank you for the suggestion and support.

Technician’s Reply 7: You’re most welcome!! Have a great day.
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