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Home > Printer Troubleshooting > How to Fix Printer Offline Problem?
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How to Fix Printer Offline Problem?

Techstar
Last updated: September 25, 2019 12:30 pm
By Techstar
3 Min Read

Question:

When I try to print from my Dell color 725 printer, the printer says offline and its icon is also gone grayed out. I am using this printer on Windows 7. How to Fix Printer Offline Problem?

printer says offline

Contents
Question:Solution:How to Fix Printer Offline Problem?StepsFAQFAQs

Solution:

If your printer icon says “Offline” or gone greyed-out, it means the communication with your printer has been broken. First you will have to check the physical connectivity and then off the “use printer offline” settings. There are many reasons behind the printer offline issue. Follow the following steps to fix offline printer issue.

How to Fix Printer Offline Problem?

Please follow the below given steps to fix printer offline issue. You’ll get back your printer online again.

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Steps

  1. Ensure that the printer is turned ON.
  2. Ensure that the USB cable of the printer is properly plugged with the computer.
  3. Now, uncheck the tick mark of “use printer offline” option. To do this, click on “Start” button and then click on “Control Panel” then click on “Devices & Printers”.
  4. After that a printer & devices page will be opened then right-click on your printer “Dell 725” and choose “see what’s printing” option.
  5. A new printer status windows will be open. Click on “files” menu and deselect the tick of the option “use printer offline” if it is ticked then close all the opened window.
  6. Now open “my computer” and open this path “c:/windows/system32/spool/printers”, now please make it empty the folder “printers”, delete all the files if you see in printers folder. (*if any problem facing while deleting the file then restart the computer once then try to delete)
  7. That’s it now tries to restart the computer once and restart the printer as well.

Follow the below given steps. See the below-given animation how to get back your printer online again.

printer says offline

FAQ

Q. How to do power cycle the printer?
A. Just unplug all the cables from back of the printer and  hold the power button for 20 seconds then plug all the cable and start it. Read more about power drain.

Q. Why my printer says offline?
A. There are many reasons for that, first is that printer is not plugged or not turned ON, second is that you did a print out when the printer was turned off. That’s why it says “use printer offline”.

Q. When I try to print printer says offline how do I get online?
A. please follow above article to fix that error message.


FAQs

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Q: how do you clean the bin of a Canon ib 4020 printer and ink head?

A: Follow the following video tutorial and Canon's on-screen user manual to answer your query. See the screenshot below.

4020 onscreen user manual

ByTechstar
Hi, my name is Rajesh. I love to fix printer driver related issues and glad to share the solution with others here on this website. If you would like my efforsts, please subscribe to my youtube channel to get updated.
12 Comments
  • Guadalupe Mendez says:
    May 19, 2023 at 5:05 am

    I have printer WF- 3640 Series. Have issues with error 0X97. How do I fix this?

    Reply
    • Techstar says:
      May 22, 2023 at 4:16 am

      Kindly apply these 3 steps to fix this issue. If that doesn’t work, then please let me know.
      1) Reinstall its drivers with the latest one.
      2) Update the Firmware as well.
      3) Power-drain your printer. Here’s how to do it: https://www.freeprinterdriverdownload.org/power-drain-printer/
      4) Make sure your printer is properly connected to your router. This will help you to install printer through Wi-Fi.

      Reply
  • prathamesh santosh thorve says:
    January 15, 2021 at 8:58 am

    thank you

    Reply
  • Larry Gable says:
    May 18, 2020 at 5:06 pm

    doesnt address the “greyed out” off line setting… cant change setting if it wont allow it

    Reply
  • vikram says:
    August 20, 2019 at 10:06 am

    I have been searching about for a printer offline solution, then finally when I read this Article I get to know the correct information about it and I found this information is relevant. You have an ample amount of knowledge and that describes it very clearly and I thank you for giving me this type of knowledge and it helps me a lot.

    Reply
  • Kris says:
    March 18, 2014 at 10:30 am

    Thanks for the useful guide.

    Reply
  • Melisa says:
    February 2, 2014 at 4:04 pm

    Thanks for the sharing.

    Reply
  • Dorothy says:
    January 19, 2014 at 7:48 pm

    How Do I Control failed printer spooler, I have to restart my computer on every print, it is stuck on print spooler. Please Help

    Reply
  • Daph says:
    December 27, 2013 at 9:50 pm

    Thanks, I needed this driver.

    Reply
  • Carol says:
    December 26, 2013 at 9:56 am

    My printer prints blank pages, What is the problem ?

    Reply
  • Max says:
    December 26, 2013 at 1:38 am

    Thank you for the Link, Merry Christmas.

    Reply
  • Daym says:
    December 25, 2013 at 11:08 pm

    I have re-installed printer drivers, but printer keeps saying offline message, what should i do now ?

    Reply

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